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  • Resource

    The Customer-Centered Service Delivery Design Initiative

    Last Updated
    Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center.  We can use it to directly learn from the communities we serve, and...
    13 Likes
    2K Views
  • Resource

    Workforce ITSC's Academy

    Last Updated
    The Workforce IT Support Center (Workforce ITSC) supports workforce system partners as they work collaboratively to implement customer-centered, program-led, and cost-effective solutions in the digital age.  Workforce ITSC services help states...
    1 Like
    107 Views
  • Resource

    WITSC Masterclass Series!

    Last Updated
    The NASWA Workforce IT Support Center helps workforce-education system program partners as they work collaboratively to implement cost-effective, customer-centered, program-led strategies and solutions in the digital age.  Find out more about and...
    1 Like
    112 Views

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