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Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center.  We can use it to directly learn from the communities we serve, and...

Workforce Connect is a software suite that helps states implement WIOA by connecting partners and providing a seamless experience for job seekers. By acting as the “common front door” for workforce agencies’ programs and systems – including UI,...

New York's resume-based search — use your JobZone resume or uploaded resume to search by your skills using our advanced Skills Matching and Referral Technology (SMART). SMART uses artificial intelligence software specifically designed to analyze...

As part of its effort to support state workforce agencies in their implementation of WIOA-mandated innovations, NASWA has conducted a baseline WIOA technology systems assessment to study and understand the status of current state workforce...

This is a list of resources that identifies different Tools and Technology to assist in work search efforts. Some resources are for individuals (mobile apps) and some resources are for states to think about when looking at data systems and...

These resources highlight some promising practices regarding state and local service delivery. 

The Workforce IT Support Center (Workforce ITSC) supports workforce system partners as they work collaboratively to implement customer-centered, program-led, and cost-effective solutions in the digital age.  Workforce ITSC services help states...

The NASWA Workforce IT Support Center helps workforce-education system program partners as they work collaboratively to implement cost-effective, customer-centered, program-led strategies and solutions in the digital age.  Find out more about and...

This Integrated Services Delivery Toolkit reflects integration efforts undertaken under both WIA and WIOA. Despite being older and conducted before enactment of WIOA, the WIA integrated service delivery efforts continue to offer lessons and...