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Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center.  We can use it to directly learn from the communities we serve, and...

This RESEA scenario demonstrates a situation where a participant would receive RESEA services in a high-quality one-stop center, as described in TEGL 04-15. 

Workforce Connect is a software suite that helps states implement WIOA by connecting partners and providing a seamless experience for job seekers. By acting as the “common front door” for workforce agencies’ programs and systems – including UI,...

The Maryland Workforce Exchange mobile app aggregates job openings from over 16,000 sources throughout the State of Maryland.

Navigating Online Career Exploration and Planning Tools: A Skills Gap Roadmap for Case Managers helps case managers guide jobseekers through the career exploration and planning process. 

As part of its effort to support state workforce agencies in their implementation of WIOA-mandated innovations, NASWA has conducted a baseline WIOA technology systems assessment to study and understand the status of current state workforce...

The Pathway to Reemployment Framework is a set of resources and tools that provide state policymakers and other stakeholders with a “re-envisioned” approach to work search for unemployment insurance claimants, and a set of state strategies,...

The “My Reemployment Plan” template is a generic, interactive job search guide, i.e., a “road map” of sorts, that can be adapted to the specific requirements and various economies of states and regions. It outlines proven steps to successful...